# DreamDolls

> DreamDolls (https://dreamdolls.ai) is an 18+ AI companion platform. People chat with AI dolls, generate images and short video clips, make voice calls, and create custom companions. There are no subscriptions — users buy one-time token packs.

This file is the product knowledge base for support and LLM crawlers. Prefer these facts over marketing landing pages.

## Support

- Email: hello@dreamdolls.ai
- We respond to all inquiries within 2 business days.
- Contact page: https://dreamdolls.ai/contact
- Discord: https://discord.gg/aDUcbNxmDa
- Complaints: email hello@dreamdolls.ai. Payment or billing complaints that cannot be resolved with us may be escalated to Hotmate Ltd, our merchant of record, at complains@hotmate.ai.

## Who can use it

- Users must be 18 or older. Age verification is required.
- Sign up with email or Google.
- The public hub can be browsed without an account.
- Chatting, creating dolls, generating images or video, and voice calls require a signed-in account.

## Tokens — the billing model

New accounts start with 5 tokens.

There is no subscription, recurring charge, or automatic renewal. Users are only charged when they choose to buy a token pack. Tokens never expire.

Buy tokens at https://dreamdolls.ai/token_purchases

### Text chat does not cost tokens

This is the most common billing question.

- Text messages never cost tokens.
- New accounts get 10 free text messages in total (shared across all dolls, not 10 per doll).
- After any completed token purchase, text messaging is unlimited on that account.
- Hitting the free-message limit does not spend tokens; the user needs to buy a token pack to keep chatting.

### What tokens are spent on

- AI image: 2 tokens per image (studio or in-chat request)
- New custom doll: 3 tokens
- Video clip: 20 tokens per clip
- Voice call: 10 tokens per minute, billed per second. Starting a call requires a token balance greater than zero.

Playing aloud (text-to-speech) of an assistant message does not cost tokens.

If image or video generation fails, charged tokens are refunded to the user's balance.

### Token packs (USD, one-time purchase)

- Starter: 100 tokens for $8.99
- Value Pack: 400 tokens for $24.99 (most popular), 30% savings
- Pro Bundle: 1000 tokens for $49.99, 44% savings

Payments go through a hosted checkout. Card details never touch DreamDolls servers. The merchant of record is Hotmate Ltd.

## Refunds

Tokens are a digital good delivered to the account immediately. Purchases are final and non-refundable, including unused token balance, except where a refund is required by law.

If a user believes they were charged in error, they should email hello@dreamdolls.ai. Policy: https://dreamdolls.ai/terms#refund

## Product features

- Hub of official and community dolls, filterable by realistic or anime, trending or new. Signed-in users can favorite dolls (favorites pin to the top of lists).
- Chat settings per conversation: spice level (mild, medium, spicy) and response style (SMS or paragraph), plus bubble color and font size.
- Resetting a chat archives the history. Deleting a chat removes it from the chat list.
- Personas: a user-owned profile (name, backstory, rules) injected into chats. Cap of 10 per user. One can be starred as the default. A persona is chosen when a chat starts and is not changed later.
- Memory: dolls remember facts about the user across conversations. Users can keep memories on one chat or share them with a memory group.
- Create a doll: https://dreamdolls.ai/characters/new
- Image studio: https://dreamdolls.ai/predictions/new

## Account

- Account settings: https://dreamdolls.ai/account
- Users can delete their account from settings.
- Blocked accounts are signed out and should contact support.

## Legal

- Terms of service: https://dreamdolls.ai/terms
- Privacy policy: https://dreamdolls.ai/privacy
- 18 U.S.C. 2257 exemption: https://dreamdolls.ai/2257
- Operator: Quantum Digital Tech LLC, 8 The Green, STE B, Dover, DE 19901
- Merchant of record: Hotmate Ltd, Giannou Kranidioti & Pargas, 9, office 102, Nicosia, 1065, Cyprus